Toggle search navigation

2-Year Service Promise

Register, make and view claims for your Cordless Paslode tools — for free, and no questions asked.

The Cordless 2-Year Service Promise

We’ve built our reputation on delivering durable, reliable tools. And we’re willing to back it up with the industry’s best promise: two years of free service for your Paslode cordless tools, no questions asked. All you have to do to qualify is register.

No Questions Asked

If your nailer doesn’t work, we’ll fix it or replace it. If you want a factory tune-up, we’ll do that too. It’s your call — no questions asked.

No Hassle

All you have to do to take advantage of this service is register your nailer and then make a claim online or by phone, whichever you prefer.

No Cost

It’s all FREE: Service repairs with genuine Paslode parts, cleaner, lubricant, and UPS shipping both ways. And, if it can’t be fixed, we’ll replace it with a new nailer.

Registration

All it takes is a few minutes to get the peace of mind that, if the unexpected should occur, we’ve got your back.

Get Started

Claims

Need to make a claim? It’s easy and FREE when you register for the 2-Year Service Promise. 

Make a ClaimView a Claim

Qualifying Tools

All of our cordless tools that have been newly purchased in the last two years are eligible for the 2-Year Service Promise. Not sure if you qualify? Register your tool’s serial number to find out. Restrictions apply.

Find My Serial Number

CORDLESS 16 GA STRAIGHT FINISH NAILER #916500
Cordless 18 Ga Straight Brad Finish Nailer #918200
CORDLESS 18 GA BRAD FINISH NAILER SINGLE-STRIP #918100
CORDLESS XPRO 30° FRAMING NAILER #906800 #906800DHL
CORDLESS CSF SIDING & FENCING NAILER #919100
Cordless 16 Ga Straight Finish Nailer #916500
CORDLESS 16 GA ANGLED FINISH NAILER #916200
CORDLESS XP 30 DEGREE FRAMING NAILER #906300
CORDLESS 18 GA BRAD FINISH NAILER #918000
CORDLESS 16 GA ANGLED FINISH NAILER #902400
Cordless 16 Ga Straight Finish Nailer #916000

FAQs

Which nailers are covered by the Cordless 2 Year Service Promise?

Any of these nailers purchased after December 2, 2013, and enrolled within 60 days of purchase are covered for 2 years from date of purchase:

  • Paslode Cordless XP Framing Nailer CFN325XP (Paslode Part #906300)
  • Paslode Cordless XP Framing Nailer CF325XP (Paslode Part #905600)
  • Paslode Cordless 16 Ga Angled Finish Nailer IM250A-li2 (Paslode Part #916200)
  • Paslode Cordless 16 Ga Angled Finish Nailer IM250Ali (Paslode Part #902400)
  • Paslode Cordless 16 Ga Straight Finish Nailer IM230S-Li (Paslode Part #916000)
  • Paslode Cordless 18 Ga Brad Nailer IM200Li (Paslode Part #918000)
  • Paslode Cordless 18 Ga Brad Nailer 1-Strip (NEW) - IM200Li.2 (Paslode Part #918100)

How do I make sure my new nailer is covered?

Enroll your nailer within 60 days of purchase using its serial number, then activate your Service Promise by answering a few easy questions. After that, if your nailer stops working for any reason, we'll fix it for FREE for 2 years.

Where is my nailer's serial number?

Your nailer’s serial number is 10 characters (0000XX0000; 4 numbers–2 letters–4 numbers) and is embossed on your nailer. Find your nailer’s model below for the precise location.

  • Paslode Cordless XP Framing Nailer CFN325XP
    Located on the right side approximately 2 inches beneath the Paslode logo.
  • Paslode Cordless XP Framing Nailer CF325XP
    Located below the nose of the nailer on the nail magazine.
  • Paslode Cordless 16 Ga Angled Finish Nailer IM250A-li2
    Located an inch below the nose of the nailer on the nail magazine.
  • Paslode Cordless 16 Ga Angled Finish Nailer IM250A-li
    Located approximately 1 inch below the “P” on the Paslode logo on the right side of the nailer.
  • Paslode Cordless 16 Ga Straight Finish Nailer IM230S-Li
    Located on the right side of the nailer approximatel one inch behind the trigger.
  • Paslode Cordless 18 Ga Brad Nailer IM200Li
    Located on the right side of the nailer approximatel one inch behind the trigger.
  • Paslode Cordless 18 Ga Brad Nailer 1-Strip IM200Li.2
    Located on the right side of the nailer approximatel one inch behind the trigger.

How do I enroll my new nailer?

Click here to enter your nailer's serial number within 60 days of purchase to enroll it in the program.

How do I make a claim?

Making a claim is easy—just click here or call 800-222-6990. Once the claims process begins, you will receive instructions for FREE UPS shipping.

Are Factory Direct Paslode refurbished tools eligible for the Cordless 2 Year Service Promise?

No. Factory Direct Paslode refurbished tools do not qualify for the Cordless 2 Year Service Promise.

What services are covered by the Cordless 2 Year Service Promise?

You know if something isn't right with your nailer, that's why this Service Promise covers ANY service—no questions asked. Service, repairs with genuine Paslode parts, cleaner and lubricant… it's all FREE for 2 years. And, if your nailer can't be fixed, we'll replace it with a new nailer (limit one replacement per nailer purchased).

Can I receive free service at a local distributor under the Service Promise?

No. Only Paslode factory repairs and service are covered under the Cordless 2 Year Service Promise.

Where will my nailer be serviced?

Nailers covered under the Cordless 2 Year Service Promise will be serviced only at the Paslode Lake Forest, IL factory service location.

What should I try to fix myself before making a claim?

Use the Quick Fix Guide to see if you have a problem you might be able to fix yourself. You can also check your nailer's case for the Quick Reference Guide, the printed Quick Fix Guide and your nailer's operating manual for a more comprehensive troubleshooting guide.

How long will my nailer be out for service after I make a claim?

Once received by the Paslode factory, your nailer will be repaired within 3 days. Total turnaround time depends on shipping from and to your location.

Does the Service Promise change the standard warranty for my nailer?

To receive the full benefits of the Cordless 2 Year Service Promise, you must follow the claim procedure and ship nailer to the Paslode Lake Forest, IL factory service location. Click here to start the claim process.

There is no change to the standard warranty for your nailer. The 5 Year Extended Limited Warranty (applicable to all molded nylon parts) will also still apply. Check your nailer's operating manual for full warranty information.

If you choose not to submit a claim through the Cordless 2 Year Service Promise for the first year, you can still take your nailer to an authorized Paslode Service Center to obtain standard warranty service.

What if I don't enroll within 60 days?

Call Paslode at 800-634-7373 to discuss your options with a customer service representative.





Type of Work: